Privacy policy

PRIVACY POLICY

Mount Moon TCG respects your privacy. This policy explains how we collect, use, disclose and protect personal information when you visit our website, place an order, contact us or otherwise interact with our business.

INFORMATION WE COLLECT

We may collect information including:

  • Your name
  • Email address and phone number
  • Billing and delivery addresses
  • Order and transaction details
  • Account information
  • Customer-support communications
  • Marketing preferences
  • Information you provide through forms, reviews, competitions or promotions

We may also collect technical information automatically, including your IP address, browser and device information, cookie identifiers, pages viewed, referral source and interactions with our website and advertisements.

HOW WE USE INFORMATION

We may use personal information to:

  • Process payments, orders, deliveries, returns and store credit
  • Provide customer support
  • Communicate about orders, products and services
  • Operate, secure and improve our store
  • Detect and prevent fraud or misuse
  • Maintain business, taxation and accounting records
  • Send marketing communications where you have consented or where otherwise permitted
  • Measure website traffic, purchases and advertising performance
  • Comply with legal obligations and resolve disputes

SHOPIFY AND SERVICE PROVIDERS

Our store is hosted by Shopify. Information may be processed by Shopify and by service providers that help us operate the store, including payment processors, delivery carriers, email providers, analytics providers, advertising platforms, technology providers and professional advisers.

These providers may process information in Australia or other countries according to their own privacy terms and applicable safeguards.

PAYMENT INFORMATION

Payments are processed by Shopify and other authorised payment providers. Mount Moon TCG does not store complete payment-card details.

COOKIES AND SIMILAR TECHNOLOGIES

Our website uses cookies and similar technologies to:

  • Provide essential store and checkout functions
  • Remember preferences
  • Understand how customers use the website
  • Measure sales and advertising performance
  • Help prevent fraud
  • Support relevant marketing where enabled

You can control cookies through available consent controls and your browser settings. Blocking certain cookies may affect website functionality.

GOOGLE ANALYTICS AND GOOGLE ADS

We may use Google services, including Google Analytics and Google Ads, to understand website usage, measure purchases and advertising performance and, where enabled and permitted, display relevant advertising.

Google and its partners may use cookies or similar technologies for these purposes. You can manage advertising preferences through your Google account and available website or browser controls.

MARKETING COMMUNICATIONS

If you subscribe to marketing, we may send product news, restock notifications and promotional offers.

You can unsubscribe using the link in a marketing email or by contacting us. Unsubscribing from marketing does not prevent necessary service communications about an order.

DISCLOSURE OF INFORMATION

We may disclose information:

  • To service providers helping us operate the store
  • To payment and fraud-prevention providers
  • To delivery and fulfilment providers
  • To professional advisers
  • When required or authorised by law
  • To protect our rights, customers, systems or business
  • As part of a business sale, restructure or transfer

Mount Moon TCG does not sell personal information to third parties.

DATA RETENTION

We retain personal information only for as long as reasonably required for the purposes described in this policy, including customer service, fraud prevention, legal, taxation, accounting and dispute-resolution requirements.

SECURITY

We use reasonable administrative and technical safeguards to protect personal information. However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

ACCESS AND CORRECTION

You may request access to or correction of personal information held about you by contacting us. We may need to verify your identity before completing a request.

PRIVACY QUESTIONS AND COMPLAINTS

For privacy questions, access or correction requests, or complaints, contact:

Mount Moon TCG
Perth, Western Australia
ABN: 23 224 170 878
Email: mountmoonrob@gmail.com

Please provide sufficient information for us to understand and respond to your request.

CHANGES TO THIS POLICY

We may update this policy when our practices, services or legal obligations change. The version published on this website is the current policy.