Refund policy

REFUND AND RETURNS POLICY

Mount Moon TCG complies with the Australian Consumer Law. Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot legally be excluded.

CHANGE-OF-MIND RETURNS

Eligible products may be returned for store credit when you contact us within 30 days of delivery.

To qualify for a change-of-mind return, the product must:

  • Be unused and unopened
  • Remain in its original condition and packaging
  • Have all factory seals, security seals and protective packaging intact
  • Include proof of purchase from Mount Moon TCG
  • Be approved for return before it is sent

Approved change-of-mind returns receive store credit for the eligible product value. Original shipping charges are not credited.

The customer is responsible for change-of-mind return postage and the risk of loss or damage during return transit. We strongly recommend using tracked shipping.

PRODUCTS EXCLUDED FROM CHANGE-OF-MIND RETURNS

Change-of-mind returns are not available for:

  • Opened booster boxes, booster packs, decks, bundles or other sealed trading card products
  • Mystery products
  • Individual trading cards or graded cards
  • Products with damaged, removed or altered seals or packaging
  • Digital products or gift cards
  • Personalised or special-order products
  • Clearance products clearly marked as final sale

These exclusions do not limit any rights that apply when a product fails to meet a consumer guarantee.

HOW TO REQUEST A RETURN

Email mountmoonrob@gmail.com with:

  • Your order number
  • The product you wish to return
  • The reason for the return
  • Photographs showing the product and its unopened condition

Do not send a product back until the return has been approved and return instructions have been provided. Unapproved returns may be refused or returned to the sender.

After an approved return is received, we will inspect the product. If it meets the change-of-mind requirements, store credit will be issued to the customer.

FAULTY, DAMAGED OR INCORRECT PRODUCTS

If a product is faulty, damaged in transit, incorrectly supplied, significantly different from its description or otherwise fails to meet a consumer guarantee, contact us as soon as reasonably possible.

Please provide your order number, a description of the issue and relevant photographs. We may ask for proof of purchase and may need to inspect the product.

Where required under the Australian Consumer Law, the available remedy may include a repair, replacement or refund. If a product has a major problem, the customer may be entitled to choose a refund or replacement.

If a returned product is confirmed to have a problem covered by the Australian Consumer Law, Mount Moon TCG will reimburse reasonable return-postage costs where required.

RANDOM CARD CONTENTS AND MANUFACTURING VARIATIONS

Trading cards are randomly inserted into sealed products. Dissatisfaction with the cards, rarities or pull rates received is not considered a product fault.

Minor manufacturer print variations or packaging variations are not necessarily faults. This does not affect a customer’s rights where a product fails to meet a consumer guarantee.

CONTACT

Mount Moon TCG
Perth, Western Australia
ABN: 23 224 170 878
Email: mountmoonrob@gmail.com